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Convert, normalize, and enrich your data with integrated Watson APIs to extract value. Then, combine your proprietary data with pre-enriched news data. You will be able to utilize a basic query language to survey your data and embed Discovery into existing applications.
- Improve agent efficiency by assisting customer service teams to speed up support resolutions, and discover unseen insights on customer pain points, behaviors and needs
- Provide combined industry and domain-specific insights for market research teams by allowing them to source journals, newsletters, press releases, and blogs for the most up to date research and insights
- Enable field service teams to pinpoint difficult-to-find answers in manuals, FAQ documents, collaboration sites, and more
- Enhance chat bots and other applications produced with the Watson Conversation service to deliver potential responses to difficult questions without forming intents
- Unstructured data from local files, such as email and chat logs
- Unstructured, semi-structured, and structured content from different types of data sources such as Microsoft SharePoint
- Structured content from databases and content management systems
- Structured and unstructured content from Cloud sources
- Insights extracted via queries, patterns, and trends from your private content augmented with pre-enriched content from IBM
- Insights extracted from news and other third party and public content
- Augmented response options that chat bots and other applications can offer to complex questions